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Baseline patient satisfaction survey in 266 clinics located in three health districts of the Eastern Cape: Amathole, OR Tambo and Chris Hani 2008 (EC-PSS 2008)

Title:

Baseline patient satisfaction survey in 266 clinics located in three health districts of the Eastern Cape: Amathole, OR Tambo and Chris Hani 2008 (EC-PSS 2008)

Version: 2.0
Study: A baseline Patient Satisfaction Survey in 266 clinics in South Africa (EC-PSS)

Authors:

Human Sciences Research Council
Output Type: Data set
Data Type: Quantitative
Kind of Data: Single tabular (One separate matrix of data values)
Publication year: 2013
Archive number: EC-PSS 2008
URI: http://dx.doi.org/doi:10.14749/1400835278

Citation:

Human Sciences Research Council. Baseline patient satisfaction survey in 266 clinics located in three health districts of the Eastern Cape: Amathole, OR Tambo and Chris Hani 2008 (EC-PSS 2008). [Data set]. EC-PSS 2008. Version 2.0. Pretoria South Africa: Human Sciences Research Council [producer] 2008, Human Sciences Research Council [distributor] 2013. http://dx.doi.org/doi:10.14749/1400835278.

Abstract:

The Eastern Cape Department of Health commissioned the HSRC for a patient satisfaction survey (PSS) to assess patient perceptions, expectations and satisfaction. The aim was to conduct a PSS in three health districts. This was conducted as a descriptive study, and the clinic sample was purposive. A survey was utilised as an instruments to identify issues for quality improvement initiatives. The data set contains 19401 cases with 96 variables.

Keywords:

EASTERN CAPE PROVINCE
HIV/AIDS
PATIENTS
SATISFACTION LEVEL
 

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