Citation:
Human Sciences Research Council. Baseline patient satisfaction survey in 266 clinics located in three health districts of the Eastern Cape: Amathole, OR Tambo and Chris Hani 2008 (EC-PSS 2008). [Data set]. EC-PSS 2008. Version 2.0. Pretoria South Africa: Human Sciences Research Council [producer] 2008, Human Sciences Research Council [distributor] 2013. http://dx.doi.org/doi:10.14749/1400835278.
Abstract:
The Eastern Cape Department of Health commissioned the HSRC for a patient satisfaction survey (PSS) to assess patient perceptions, expectations and satisfaction. The aim was to conduct a PSS in three health districts. This was conducted as a descriptive study, and the clinic sample was purposive. A survey was utilised as an instruments to identify issues for quality improvement initiatives.
The data set contains 19401 cases with 96 variables.