Looking for empathy in the public service: an evaluation of service plans

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Tshandu, Z. (2010) Looking for empathy in the public service: an evaluation of service plans. HSRC Review. 8(2):10-11. http://hdl.handle.net/20.500.11910/4143

http://www.hsrc.ac.za/en/review/August-2010/service-plans
http://hdl.handle.net/20.500.11910/4143
 
Abstract:
The Transformation of Public Service Delivery, Batho Pele White Paper (1997), stipulates eight principles as quality standards for public service delivery. Reviewing the service delivery improvement plans for the 2006/07 financial year, ZWELAKHE TSHANDU reveals that while the plans speak to the framework, the absence of meaningful implementation and monitoring is a jarring reminder of a policy gap that imperils our developmental state objectives.
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25 Aug 2015
 
PUBLIC SERVICES SECTOR
SERVICE DELIVERY
TRANSFORMATION
BATHO PELE PRINCIPLES
 
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