Bibliographic Title:Mutyambizi, C., Mokhele, T., Ndinda, C. & Hongoro, C. (2020) Access to and satisfaction with basic services in informal settlements: results from a baseline assessment survey. International Journal of Environmental Research and Public Health. 17:Online. http://hdl.handle.net/20.500.11910/15315 Output Type:Journal Article Read more
Bibliographic Title:Magidimisha, H.H., Roberts, B., Gordon, S. & Struwig, J. (2012) Are you being served?: perceptions of service delivery. HSRC Review. 10(3):7-9. http://hdl.handle.net/20.500.11910/3229 Output Type:Journal Article Read more
Bibliographic Title:Masiya, T., Davids, Y.D. & Mangai, M.S. (2019) Assessing service delivery: public perception of municipal service delivery in South Africa. Theoretical and Empirical Researches in Urban Management. 14(2):20-40. http://hdl.handle.net/20.500.11910/13960 Output Type:Journal Article Read more
Bibliographic Title:Cloete, F. (2000) At full speed the tiger cubs stumbled: lessons from South East Asia about sustainable public service delivery. Pretoria: Human Sciences Research Council. http://hdl.handle.net/20.500.11910/8268 http://hdl.handle.net/20.500.11910/8268 Output Type:Monograph (Book) Read more
Bibliographic Title:Viljoen, J., Ngqwala, N., Ndlazilwana, S. & Davids, Y.D. (2021) Ba-Phalaborwa municipality: the plight of rural municipalities: a case study. (Commissioned by the Open Society Foundation for South Africa (OSF-SA), August). Output Type:Research report-other Read more
Bibliographic Title:Roberts, B. & Hemson, D. (2008) Batho Pele principles, perceived municipal performance and political behaviour in South Africa. Critical Dialogue: Public Participation in Review. 4(1):53-62. http://hdl.handle.net/20.500.11910/5090 Output Type:Journal Article Read more
Bibliographic Title:Hemson, D. & Owusu-Ampomah, K. (2004) A better life for all?: service delivery and poverty alleviation. In: Daniel, J., Southall, R. & Lutchman, J. (eds).State of the nation: South Africa 2004-2005. Cape Town: HSRC Press. 511-537. http://hdl.handle.net/20.500.11910/7578 Output Type:Chapter in Monograph Read more
Bibliographic Title:Khambule, I., Nomdo, A. & Siswana, B. (2019) Burning capabilities: the social cost of violent and destructive service delivery protests in South Africa. Ubuntu: Journal of Conflict and Social Transformation. 8(1):51-70. http://hdl.handle.net/20.500.11910/14125 Output Type:Journal Article Read more
Bibliographic Title:Hagg, G. (2004) Challenges to service delivery by local government in constitutionally unmandated areas: the case of community arts centres. (Paper presented at the Cape Town Festival, 17 March). http://hdl.handle.net/20.500.11910/7869 http://hdl.handle.net/20.500.11910/7869 Output Type:Conference or seminar paper Read more
Bibliographic Title:Carter, J. (2008) Community networks as a means to improve service delivery efficiency?: a case study. (Paper presented at the 4th UK Social Networks Conference, Greenwich, London, July). http://hdl.handle.net/20.500.11910/5140 http://hdl.handle.net/20.500.11910/5140 Output Type:Conference or seminar paper Read more
Bibliographic Title:Vivier, E. & Wentzel, M. (2013) Community participation and service delivery: perceptions among residents in Cape Town. Journal of Public Administration. 48(2):239-250. http://hdl.handle.net/20.500.11910/2863 Output Type:Journal Article Read more
Bibliographic Title:Pillay, U. & Tomlinson, R. (2006) Conclusion. In: Pillay, U., Tomlinson, R. & Du Toit, J. (eds).Democracy and delivery: urban policy in South Africa. Cape Town: HSRC Press. 302-319. http://hdl.handle.net/20.500.11910/6576 Output Type:Chapter in Monograph Read more
Bibliographic Title:Howie, S.J. (2000) Conditions of schooling in South Africa and the effect on mathematics achievement. (Presented at the European conference on educational research, Edinburgh, Scotland, September 2000). http://hdl.handle.net/20.500.11910/8550 http://hdl.handle.net/20.500.11910/8550 Output Type:Conference or seminar paper Read more
Bibliographic Title:McDonald, D.A. & Pape, J. (2002) Cost recovery and the crisis of service delivery in South Africa. Cape Town: HSRC Publishers. http://hdl.handle.net/20.500.11910/8704 http://hdl.handle.net/20.500.11910/8704 Output Type:Monograph (Book) Read more
Bibliographic Title:Pillay, U., Tomlinson, R. & Du Toit, J. (eds). (2006) Democracy and delivery: urban policy in South Africa. Cape Town: HSRC Press. http://hdl.handle.net/20.500.11910/6579 http://hdl.handle.net/20.500.11910/6579 Output Type:Monograph (Book) Read more
Bibliographic Title:Makinta, V.M. (2000) Development funding and service provision for efficient planning. (Human Sciences Research Impact). http://hdl.handle.net/20.500.11910/8328 Output Type:Pamphlet (unpublished) Read more
Bibliographic Title:Morrow, S. (2004) Don't bite the hand that feeds you: South African education NGOs in a period of change. In: Chisholm, L. (ed).Changing class: education and social change in post-apartheid South Africa. Cape Town: HSRC Press. 317-337. http://hdl.handle.net/20.500.11910/7709 Output Type:Chapter in Monograph Read more
Bibliographic Title:Masiya, T., Davids, Y.D. & Mazenda, A. (2019) Effective public participation in municipal service delivery: the case of Nyanga township. Administratio Publica. 37(3):27-47. http://hdl.handle.net/20.500.11910/14766 Output Type:Journal Article Read more