Levering m-governance innovations for active citizenship engagement

Abstract

This policy brief focuses on the opportunities to give leverage to mobile phone innovations as a means of mitigating these constraints to effective and timeous communication between government and citizens. The brief considers the benefits that could accrue to both citizens and government; examines international evidence of mobile governance (m-governance) innovations; presents key research findings from the study by the NDA and the HSRC; and makes policy recommendations for the way forward.