Report on stakeholder satisfaction survey for the parliament of the Republic of South Africa: phase two

Abstract

The Administration of the National Parliament of the Republic of South Africa contracted the Human Sciences Research Council (HSRC) to conduct research pertaining to the satisfaction of all stakeholders of Parliament during the period 2017 to 2019. The stakeholders include individuals and institutions across all sectors in commerce and industry, the different levels of government, and nongovernmental organisations; employees of Parliament itself; and all members of the National Assembly and National Council of Provinces. We conducted surveys during the periods 2017/18 and 2018/19 with three categories of stakeholders, namely External Stakeholders, Members of Parliament, and Employees of Parliament.