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Identifying perceived barriers to monitoring service quality among substance abuse treatment providers in South Africa

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dc.date.accessioned 2014-08-04 en
dc.date.accessioned 2021-02-09T15:28:12Z
dc.date.available 2021-02-09T15:28:12Z
dc.date.issued 2015-08-25 en
dc.identifier.uri http://hdl.handle.net/20.500.11910/2308
dc.description.abstract A performance measurement system is planned for South African substance abuse treatment services. Provider-level barriers to implementing these systems have been identified in the United States, but little is known about the nature of these barriers in South Africa. This study explored the willingness of South African substance abuse treatment providers' to adopt a performance measurement system and perceived barriers to monitoring service quality that would need to be addressed during system development. Three focus group discussions were held with treatment providers from two of the nine provinces in South Africa. These providers represented the diverse spread of substance abuse treatment services available in the country. The final sample comprised 21 representatives from 12 treatment facilities: eight treatment centres in the Western Cape and four in KwaZulu-Natal. Content analysis was used to extract core themes from these discussions. Participants identified barriers to the monitoring of service quality that included outdated modes of collecting data, personnel who were already burdened by paperwork, lack of time to collect data, and limited skills to analyse and interpret data. Participants recommended that developers engage with service providers in a participatory manner to ensure that service providers are invested in the proposed performance measurement system. Findings show that substance abuse treatment providers are willing to adopt a performance measurement system and highlight several barriers that need to be addressed during system development in order to enhance the likelihood that this system will be successfully implemented. en
dc.format.medium Print en
dc.publisher Biomed Central en
dc.subject SERVICE DELIVERY en
dc.subject SUBSTANCE ABUSE en
dc.subject SERVICES SECTOR en
dc.subject PERFORMANCE MEASUREMENT en
dc.title Identifying perceived barriers to monitoring service quality among substance abuse treatment providers in South Africa en
dc.type Journal Article en
dc.description.version Y en
dc.ProjectNumber N/A en
dc.Volume 14(1) en
dc.BudgetYear 2014/15 en
dc.ResearchGroup Population Health, Health Systems and Innovation en
dc.SourceTitle BMC Psychiatry en
dc.PlaceOfPublication London, England en
dc.ArchiveNumber 8304 en
dc.URL http://ktree.hsrc.ac.za/doc_read_all.php?docid=14621 en
dc.PageNumber Online en
dc.outputnumber 7032 en
dc.bibliographictitle Myers, B., Petersen, Z., Kader, R., Koch, J.R., Manderscheid, R., Govender, R. & Parry, C.D.H. (2014) Identifying perceived barriers to monitoring service quality among substance abuse treatment providers in South Africa. <i>BMC Psychiatry</i>. July:Online. http://hdl.handle.net/20.500.11910/2308 en
dc.publicationyear 2014 en
dc.contributor.author1 Myers, B. en
dc.contributor.author2 Petersen, Z. en
dc.contributor.author3 Kader, R. en
dc.contributor.author4 Koch, J.R. en
dc.contributor.author5 Manderscheid, R. en
dc.contributor.author6 Govender, R. en
dc.contributor.author7 Parry, C.D.H. en


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