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Citizen report card surveys: a tool for effective social accountability

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dc.date.accessioned 2012-04-03 en
dc.date.accessioned 2016-12-04T16:30:29Z
dc.date.available 2016-12-04T16:30:29Z
dc.date.issued 2015-08-25 en
dc.identifier.uri http://hdl.handle.net/20.500.11910/3449
dc.description HSRC Policy Brief, March en
dc.description.abstract The supply of basic social services, or lack thereof, directly impacts on the quality of life for all. To this end the Constitution of the Republic of South Africa, various policy instruments and strategy documents emphasise the provision of such services to all citizens of the country. The responsibility and accountability for the provisioning of social services is divided among the national, provincial and local authorities. Public engagement in the planning and prioritising of these services is crucial and a prerequisite for efficient and effective functioning of government. According to Shah (2006) government should be citizen-centred in its planning and in the implementation of policies and programmes. This policy brief identifies three key elements of citizen-centred government, namely: responsive, responsible and accountable governance. This policy brief also reports on two case studies where the Citizen Report Card Survey (CRCS) was implemented and makes recommendations for the use of these surveys as a tool for addressing service delivery problems. en
dc.format.medium Intranet en
dc.subject CITIZENSHIP en
dc.subject SOCIAL SERVICES en
dc.subject ACCOUNTABILITY en
dc.subject GOVERNANCE en
dc.title Citizen report card surveys: a tool for effective social accountability en
dc.type Policy Briefs en
dc.description.version Y en
dc.BudgetYear 2011/12 en
dc.ResearchGroup Population Health, Health Systems and Innovation en
dc.ArchiveNumber 7233 en
dc.URL http://ktree.hsrc.ac.za/doc_read_all.php?docid=9906 en
dc.outputnumber 5878 en
dc.bibliographictitle Zama, S.B. (2012) Citizen report card surveys: a tool for effective social accountability. (HSRC Policy Brief, March). en
dc.publicationyear 2012 en
dc.contributor.author1 Zama, S.B. en


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