Batho Pele: season of discontent

Help | Contact us

Hemson, D. & Roberts, B. (2008) Batho Pele: season of discontent. HSRC Review. 6(4):12-13. http://hdl.handle.net/20.500.11910/5087

http://hdl.handle.net/20.500.11910/5087
 
Abstract:
In this study the authors examine people's attitudes to Batho Pele (`People First'), government's statement of principles to govern public services. They assess people's responses to statements relating to the Batho Pele principles in practice in municipalities and find that attitudes vary according to each principle but, taken as a whole, there is a gap between principle and practice.
Reference:
If you would like to obtain a copy of this Research Output, please contact the Research Outputs curators at researchoutputs@hsrc.ac.za

Attribution-NonCommercial
CC BY-NC

This license lets others remix, adapt, and build upon your work non-commercially, and although their new works must also acknowledge you and be non-commercial, they don’t have to license their derivative works on the same terms.
 
25 Aug 2015
 
PUBLIC OPINION
BATHO PELE PRINCIPLES
MUNICIPALITIES
 
Show full item record
 
 

This item appears in the following Collection(s)