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Access to and satisfaction with basic services in informal settlements: results from a baseline assessment survey

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dc.date.accessioned 2020-06-25T16:15:11Z
dc.date.available 2020-06-25T16:15:11Z
dc.date.issued 2020-06-25 en
dc.identifier.uri http://hdl.handle.net/20.500.11910/15315
dc.description.abstract : Subjective responses of satisfaction with basic services delivery is an indicator of service delivery performance. This study provides an overview of the status of basic service delivery and determines the factors associated with service delivery satisfaction within informal settlements targeted for upgrading in South Africa. A multinomial logistic regression was used to analyze the relationship between satisfaction with basic services of water, sanitation, refuse and electricity with several predictors including individual factors, household factors, community factors and service-related factors. The most common source of drinking water, toilet facility and refuse disposal method were communal tap (55%) pit latrine (53%) and local authorities (34%), respectively. Approximately 52% of the respondents in the study reported not having access to electricity. Results also show that satisfaction in basic services delivery varies and is influenced by service-related factors. Interventions targeted at improving the quality of basic service provided are essential to meet the targets set out in the sustainable development goals. en
dc.format.medium Print en
dc.subject INFORMAL SETTLEMENTS en
dc.subject SERVICE DELIVERY en
dc.subject CUSTOMER SATISFACTION en
dc.title Access to and satisfaction with basic services in informal settlements: results from a baseline assessment survey en
dc.type Journal Article en
dc.description.version Y en
dc.ProjectNumber N/A en
dc.Volume 17 en
dc.BudgetYear 2020/21 en
dc.ResearchGroup Human and Social Capabilities en
dc.ResearchGroup Deputy CEO: Research en
dc.ResearchGroup Developmental, Capable and Ethical State en
dc.SourceTitle International Journal of Environmental Research and Public Health en
dc.ArchiveNumber 11367 en
dc.PageNumber Online en
dc.outputnumber 10575 en
dc.bibliographictitle Mutyambizi, C., Mokhele, T., Ndinda, C. & Hongoro, C. (2020) Access to and satisfaction with basic services in informal settlements: results from a baseline assessment survey. <i>International Journal of Environmental Research and Public Health</i>. 17:Online. en
dc.publicationyear 2020 en
dc.contributor.author1 Mutyambizi, C. en
dc.contributor.author2 Mokhele, T. en
dc.contributor.author3 Ndinda, C. en
dc.contributor.author4 Hongoro, C. en


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