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Tourism innovation and sustainability: implications for skills development in South Africa

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dc.date.accessioned 2020-11-24T16:15:07Z
dc.date.available 2020-11-24T16:15:07Z
dc.date.issued 2020-08-11 en
dc.identifier.uri http://hdl.handle.net/20.500.11910/15379
dc.description.abstract This chapter interrogates human resource competencies vis-a-vis innovation in tourism which is an under-researched topic in the tourism literature. Innovation is pertinent not only for competitiveness for tourism firms and destinations, but also for enhancing environmental protection and social benefits in view of sustainable tourism. Innovation is a knowledge-intensive activity which depends on the capabilities of entrepreneurs and employees to learn and implement knowledge to create new and improved ways of doing things. In order to innovate, a specific set of skills is needed which include management competencies with a particular emphasis on leadership, strategic orientation, professionalism and finance management. Data from a national study in South Africa which investigated human resource and skills development in tourism are analysed. The findings reveal critical skills gaps in relation to financial, management and soft skills required for innovation across tourism and hospitality occupational levels and sub-sectors. From a human resource development perspective, issues concerning upskilling and upward career mobility in tourism are also interrogated. This chapter argues for targeted human resource development to foster tourism innovation and support tourism SMEs by enhancing management competencies and offering mentorships. In particular, it is proposed that tourism policy has a role in drawing attention to the importance of improved soft skills development in tourism among tourism and hospitality stakeholders. The chapter contributes to literature and policy debates by offering an enhanced understanding of competencies and skills, as well as policy interventions, needed for tourism and service innovation more broadly in the light of sustainable human resource management. en
dc.format.medium Print en
dc.publisher Springer en
dc.subject TOURISM en
dc.subject INNOVATION en
dc.subject SUSTAINABILITY en
dc.title Tourism innovation and sustainability: implications for skills development in South Africa en
dc.type Chapter in Monograph en
dc.description.version Y en
dc.ProjectNumber N/A en
dc.BudgetYear 2020/21 en
dc.ResearchGroup Inclusive Economic Development en
dc.SourceTitle Sustainable human resource management in tourism: African perspectives en
dc.SourceTitle.Editor Baum, T. en
dc.SourceTitle.Editor Ndiuini, A. en
dc.PlaceOfPublication Cham, Switzerland en
dc.ArchiveNumber 11397 en
dc.PageNumber 77-92 en
dc.outputnumber 10574 en
dc.bibliographictitle Booysens, I., Motala, S. & Ngandu, S. (2020) Tourism innovation and sustainability: implications for skills development in South Africa. In: Baum, T. & Ndiuini, A. (eds).<i>Sustainable human resource management in tourism: African perspectives</i>. Cham, Switzerland: Springer. 77-92. http://hdl.handle.net/20.500.11910/15379 en
dc.publicationyear 2020 en
dc.contributor.author1 Booysens, I. en
dc.contributor.author2 Motala, S. en
dc.contributor.author3 Ngandu, S. en

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