Introduction: political and governance challenges

Abstract

Service delivery is clearly the challenges of the Zuma administration. At the heart of Zuma's victory is the promise of and hope for improved service delivery to the masses of poor; the hope to have the voices of ordinary people heard in more meaningful ways than before in the governance of the country; and the hope for pro-poor economic policy as implied by the idea of a developmental state. Added to this is the hope of getting the wheels of government to move faster, coherently and effectively.