Batho Pele principles, perceived municipal performance and political behaviour in South Africa

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dc.date.accessioned 2009-01-08 en
dc.date.accessioned 2022-08-17T20:36:58Z
dc.date.available 2022-08-17T20:36:58Z
dc.date.issued 2015-08-25 en
dc.identifier.uri http://hdl.handle.net/20.500.11910/5090
dc.description.abstract This article explores public attitudes relating to the extent to which municipalities live up to the Batho Pele principles in providing household services. It goes on to offer a preliminary examination of some of the geographic, socio-economic and service delivery correlates of such assessments. It then proceeds to investigate the impact that perceived good or poor performance has on political values and behaviour by focusing on three fundamental sets of outcome variables, namely institutional trust, conventional and unconventional forms of political participation, and satisfaction with democracy and future expectations. The concluding section offers some reflections of the importance of the findings for public policy. en
dc.format.medium Print en
dc.subject MUNICIPAL SERVICES en
dc.subject BATHO PELE PRINCIPLES en
dc.subject POLITICAL CULTURE en
dc.subject SERVICE DELIVERY en
dc.subject PUBLIC ATTITUDE en
dc.title Batho Pele principles, perceived municipal performance and political behaviour in South Africa en
dc.type Journal Article en
dc.description.version N en
dc.ProjectNumber TAAMAA en
dc.Volume 4(1) en
dc.BudgetYear 2008/09 en
dc.ResearchGroup Centre for Service Delivery en
dc.ResearchGroup Child, Youth, Family and Social Development en
dc.SourceTitle Critical Dialogue: Public Participation in Review en
dc.ArchiveNumber 5615 en
dc.PageNumber 53-62 en
dc.outputnumber 4148 en
dc.bibliographictitle Roberts, B. & Hemson, D. (2008) Batho Pele principles, perceived municipal performance and political behaviour in South Africa. Critical Dialogue: Public Participation in Review. 4(1):53-62. http://hdl.handle.net/20.500.11910/5090 en
dc.publicationyear 2008 en
dc.contributor.author1 Roberts, B. en
dc.contributor.author2 Hemson, D. en


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