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AI technologies for responsive local government in South Africa

Title:

AI technologies for responsive local government in South Africa

Authors:

Plantinga, P.; Adams, R.; Parker, S.
Output Type: Chapter in Monograph
Department: Research Use and Impact Assessment
Budget year: 2019/20
Publication year: 2019
Archive number: 11222
URI: http://hdl.handle.net/20.500.11910/15173

Citation:

Plantinga, P., Adams, R. & Parker, S. (2019) AI technologies for responsive local government in South Africa. In: Global Information Society Watch <i>Artificial intelligence: human rights, social justice and development</i>. New York: Association for Progressive Communications (APC). 215-220.

Abstract:

In 2018, South Africa's Department of Cooperative Governance and Traditional Affairs (CoGTA) partnered with a private company to launch GovChat, an online citizen engagement application designed to promote responsive and accountable local government through the development of an accessible platform for direct messaging between citizens and their local government councillors. The planned pipeline for GovChat includes the integration of artificial intelligence (AI) technologies to boost effectiveness and efficiency. GovChat is one of several applications exploring the use of AI to enhance citizen engagement with local government in South Africa.

Keywords:

INCLUSIVE DEVELOPMENT
ECONOMIC GROWTH
LOCAL GOVERNMENT
ARTIFICIAL INTELLIGENCE (AI)
 

If you are interested in obtaining a copy of an output which is not immediately available for download, please contact Hanlie Baudin at researchoutputs@hsrc.ac.za

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