Looking for empathy in the public service: an evaluation of service plans

dc.date.accessioned	2010-08-11	en
dc.date.accessioned	2022-08-17T19:22:43Z
dc.date.available	2022-08-17T19:22:43Z
dc.date.issued	2015-08-25	en
dc.identifier.uri	http://www.hsrc.ac.za/en/review/August-2010/service-plans	en
dc.identifier.uri	http://hdl.handle.net/20.500.11910/4143
dc.description.abstract	The Transformation of Public Service Delivery, Batho Pele White Paper (1997), stipulates eight principles as quality standards for public service delivery. Reviewing the service delivery improvement plans for the 2006/07 financial year, ZWELAKHE TSHANDU reveals that while the plans speak to the framework, the absence of meaningful implementation and monitoring is a jarring reminder of a policy gap that imperils our developmental state objectives.	en
dc.format.medium	Intranet	en
dc.subject	PUBLIC SERVICES SECTOR	en
dc.subject	SERVICE DELIVERY	en
dc.subject	TRANSFORMATION	en
dc.subject	BATHO PELE PRINCIPLES	en
dc.title	Looking for empathy in the public service: an evaluation of service plans	en
dc.type	Journal Article	en
dc.description.version	N	en
dc.ProjectNumber	TBBBBB	en
dc.Volume	8(2)	en
dc.BudgetYear	2010/11	en
dc.ResearchGroup	Service Delivery, Democracy and Governance	en
dc.SourceTitle	HSRC Review	en
dc.ArchiveNumber	6472	en
dc.PageNumber	10-11	en
dc.outputnumber	5122	en
dc.bibliographictitle	Tshandu, Z. (2010) Looking for empathy in the public service: an evaluation of service plans. HSRC Review. 8(2):10-11. http://hdl.handle.net/20.500.11910/4143	en
dc.publicationyear	2010	en
dc.contributor.author1	Tshandu, Z.	en

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