Implementation evaluation of the Service Delivery Improvement Programme

Help | Contact us

Hongoro, C., Marinda, E., Rule, S., Lunga, W., Nwosu, C., Mathentamo, Q., Magampa, M., Lawana, N., Ramasobane, K., Ntlangula, M., Majikijela, Y. & Masilela, T. (2020) Implementation evaluation of the Service Delivery Improvement Programme. (Commissioned by the Department of Planning Monitoring and Evaluation & Dept of Public Service and Administration, June). http://hdl.handle.net/20.500.11910/15318

http://hdl.handle.net/20.500.11910/15318
 
Abstract:
The Human Sciences Research Council (HSRC) was tasked with conducting an evaluation of Service Delivery Improvement Plans (SDIPs) that were implemented during the cycles of 2012???2015 and 2015???2018. The evaluation included the retrospective development of a Theory of Change (ToC) Model for the SDIPr and a review of SDIPs across national and provincial government departments during the two cycles. The evaluation thus assessed the quality of SDIPs in respect of their relevance to fulfil the intended outcomes; and the effectiveness; efficiency and sustainability of their implementation.
Reference:
Commissioned by the Department of Planning Monitoring and Evaluation & Dept of Public Service and Administration, June
If you would like to obtain a copy of this Research Output, please contact the Research Outputs curators at researchoutputs@hsrc.ac.za

Attribution-NonCommercial
CC BY-NC

This license lets others remix, adapt, and build upon your work non-commercially, and although their new works must also acknowledge you and be non-commercial, they don’t have to license their derivative works on the same terms.
 
25 Jun 2020
 
SERVICE DELIVERY
SATISFACTION LEVEL
SERVICE DELIVERY IMPROVEMENT PROGRAMME
EVALUATION STUDY
 
Show full item record
 
 
Files in this item
 

This item appears in the following Collection(s)