Implementation evaluation of the Service Delivery Improvement Programme

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dc.date.accessioned	2023-06-21T13:01:36Z
dc.date.available	2023-06-21T13:01:36Z
dc.date.issued	2020-06-25	en
dc.identifier.uri	http://hdl.handle.net/20.500.11910/15318
dc.description	Commissioned by the Department of Planning Monitoring and Evaluation & Dept of Public Service and Administration, June	en
dc.description.abstract	The Human Sciences Research Council (HSRC) was tasked with conducting an evaluation of Service Delivery Improvement Plans (SDIPs) that were implemented during the cycles of 2012???2015 and 2015???2018. The evaluation included the retrospective development of a Theory of Change (ToC) Model for the SDIPr and a review of SDIPs across national and provincial government departments during the two cycles. The evaluation thus assessed the quality of SDIPs in respect of their relevance to fulfil the intended outcomes; and the effectiveness; efficiency and sustainability of their implementation.	en
dc.format.medium	Print	en
dc.subject	SERVICE DELIVERY	en
dc.subject	SATISFACTION LEVEL	en
dc.subject	SERVICE DELIVERY IMPROVEMENT PROGRAMME	en
dc.subject	EVALUATION STUDY	en
dc.title	Implementation evaluation of the Service Delivery Improvement Programme	en
dc.type	Research report-client	en
dc.description.version	N/A	en
dc.ProjectNumber	N/A	en
dc.BudgetYear	2020/21	en
dc.ResearchGroup	Deputy CEO: Research	en
dc.ResearchGroup	Developmental, Capable and Ethical State	en
dc.ResearchGroup	Impact Centre	en
dc.ResearchGroup	Office of the CEO	en
dc.ArchiveNumber	11368	en
dc.URL	http://ktree.hsrc.ac.za/doc_read_all.php?docid=22812	en
dc.outputnumber	10565	en
dc.bibliographictitle	Hongoro, C., Marinda, E., Rule, S., Lunga, W., Nwosu, C., Mathentamo, Q., Magampa, M., Lawana, N., Ramasobane, K., Ntlangula, M., Majikijela, Y. & Masilela, T. (2020) Implementation evaluation of the Service Delivery Improvement Programme. (Commissioned by the Department of Planning Monitoring and Evaluation & Dept of Public Service and Administration, June). http://hdl.handle.net/20.500.11910/15318	en
dc.publicationyear	2020	en
dc.contributor.author1	Hongoro, C.	en
dc.contributor.author2	Marinda, E.	en
dc.contributor.author3	Rule, S.	en
dc.contributor.author4	Lunga, W.	en
dc.contributor.author5	Nwosu, C.	en
dc.contributor.author6	Mathentamo, Q.	en
dc.contributor.author7	Magampa, M.	en
dc.contributor.author8	Lawana, N.	en
dc.contributor.author9	Ramasobane, K.	en
dc.contributor.author10	Ntlangula, M.	en
dc.contributor.author11	Majikijela, Y.	en
dc.contributor.author12	Masilela, T.	en